Support

24/7 Customer Support

Our Support Service plans are geared to fulfill the needs of small/medium businesses such as yours. We know how important customer support is to your business. That's why we're committed to answering your questions and resolving your issues fast and effectively. We offer three different options:


> Silver Support
> Gold Support
> Platinum Support

Silver Support

Oryxonline Silver Support provides online case submissions. It provides responses to your issues and cases, based on your local time zone. Silver Support includes:


> On-line support through Oryxonline Customer Portal (Ticket System)
> 2-4 hour call-back response
> Hours of support: 9:00 AM to 6:00 PM in your local time zone Saturday through thursday, excluding holidays



Gold Support

Oryxonline Gold Support provides a number of best-in-class services to ensure your company's success with Oryxonline ERM. Gold support is available 24 hours a day, 7 days a week. It includes:


> Online support through Oryxonline Customer Portal
> 24x7 telephone support
> Priority call routing
> Coverage on weekends
> Option to examine new releases before they are made available to the public


Platinum Support

Oryxonline's highest level of support provides users with an assigned technical support representative to ensure that Oryxonline ERM is meeting your business needs 24x7. Platinum Support includes:


> Online support through Oryxonline Customer Portal
> Assigned Technical Support Representative
> Calls answered in 90 seconds
> Priority telephone queue routing
> 24x7 telephone support
> Online support
> 2 hours online case response time
> Coverage on weekends
> Option to examine new releases before they are made available to the public

Features

Features & Benefits

Software as a Service, or SaaS ERP Software benefits are many for both large and small companies. The key benefits of SaaS ERP is primarily its affordable price tag, and ease and speed of implementation
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24/7 Customer Support

Our Support Service plans are geared to fulfill the needs of small/medium businesses such as yours. We know how important customer support is to your business.
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Partners

For information on how to become a Partner and what the benefits are, please contact us:
E-mail
info@oryxonline.com
If you are ready to register as a Partner,
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